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Anna help Help center

These are the same answers the help centre inside the app serves — 36 articles across 9 collections, kept alongside the product. Inside the app they open already knowing your account.

Getting started

How do I start building?
Open a new chat and describe what you want in plain language — "a landing page for my bakery", "a budget app that exports a PDF". Anna asks anything it needs, shows you a plan, and builds it. Your work saves to your account's cloud storage; on Desktop it can also generate files to a local folder.
What can Anna build?
Websites, landing pages, online stores, web apps and SaaS, plus documents like illustrated PDFs (menus, catalogs, reports). Anna writes real, working code — not a mockup you have to finish yourself — and keeps everything in a project you can reopen, edit, export, and (soon) host in one click.
Where are my projects and chats saved?
On web, projects and chats are tied to your account and stored in your cloud storage, so they follow you across devices. You can export any project as a .zip at any time. Desktop can also work directly on a local folder.
Can I use Anna in Portuguese?
Yes. Anna speaks English and Portuguese and answers in your language; it can work in other languages on request. Switch the interface language in Settings.

Tutorials

Walkthrough: build your first app (mockup → review → build)
1) Open a new chat and describe what you want ("a booking site for my salon"). 2) Answer Anna's few questions. 3) Anna shows a clickable MOCKUP of the interface — click around to check the look and layout. 4) Happy? Press "Approve & build". You'll see a confirm card with an estimated credit range and your balance — confirm to start. 5) Anna builds the real, working files and opens the project. Not quite right? Just tell Anna what to change.
Walkthrough: edit and download a project
1) Open the project from the Projects list. 2) Use the file tree to open a file, edit it, and Save. 3) Use the preview to see the result. 4) Prefer plain language? Tell Anna "change the header to navy" in chat and it edits the files for you. 5) Click Download to export the whole project as a .zip you can deploy anywhere.
Walkthrough: publish a public help center for your app
1) Enable the Knowledge base / Auto-docs module. 2) In Modules → Knowledge base, let Auto-docs draft entries from your built files (or add your own). 3) Go to Help → "Your help centre", pick the project and a layout (sidebar, cards, single-column, or API reference). 4) Preview it. 5) Press Publish — you get a public link to share with your users.
Walkthrough: connect WhatsApp in the Merchant module
1) Enable the Merchant module. 2) Open Merchant → Channels and choose WhatsApp. 3) Press Connect and approve access with Facebook login (or paste your own Meta app details for the "bring your own app" mode). 4) Send a test message to confirm the pipe. 5) Build your Knowledge base so the chatbot answers your customers from your own content.
Walkthrough: set up GA4 and let Anna propose Tag Manager tags
1) In Marketing, connect GA4: paste your Measurement ID (G-XXXXXXX) and, optionally, a Measurement Protocol secret for server-side events. 2) Add your Tag Manager container id so Anna injects the container into the sites it builds. 3) Where enabled, connect Tag Manager and ask Anna to propose a tag set — you get a GA4 configuration tag plus event tags (page_view, purchase, generate_lead) with the triggers they need. 4) Review each proposed tag and Approve or Reject it. 5) Apply the approved ones — Anna creates them in your workspace. Nothing is created until you approve.
Walkthrough: invite a collaborator (View or Edit)
1) Open the project you want to share. 2) Press Share. 3) Enter your partner's email and pick View (they can see it) or Edit (they can change it). 4) Send the invite — they get a notification and the project appears in their Projects list under "Shared with me". 5) As the owner you can change a role or remove access any time from the same Share panel.
Walkthrough: attach a 3D file to a chat
1) Enable the 3D module. 2) Add your own Tripo API key in the 3D settings (BYO — Tripo bills you directly, no imanna credits are used for 3D). 3) In a chat, use the attach control and pick your 3D file (glb, obj, stl…). 4) It's stored with the chat so Anna can work with it. 5) You can also turn a prompt or image into a new 3D model from the 3D screen.
Walkthrough: top up your credits
1) Open Usage. 2) Go to Top Up and pick a pack (priced for your country). 3) Pay securely and your balance updates right away. Every call runs on imanna credits — there is nothing else to set up.

Projects & builds

What is the mockup → review → build flow?
For a new build, Anna first shows a clickable MOCKUP of the interface so you can review the look and layout before spending credits on the full build. When it looks right, press "Approve & build" — approval promotes the mockup into the real, functional app (wired up and data-bound). Nothing is built for real until you approve.
Why does a build ask me to confirm first?
Before a real build, Anna shows a confirm card with an estimated credit RANGE and your current balance, so there are no surprises. Larger builds may run through the build orchestrator, which splits the work into ordered pieces and shows progress — small builds stay single-pass.
How do I edit or download what Anna built?
Open the project from the Projects list. You get a browsable file tree you can edit and save, a preview, and a Download button that exports the whole project as a .zip. You can also just tell Anna what to change in chat.
Can Anna host my app or website?
One-click managed hosting is coming soon. Today you get the full code plus cloud storage, so you can deploy anywhere (Vercel, Netlify, your own server). Managed hosting is on the roadmap.

Modules

What are modules and how do I enable one?
Modules are optional add-ons you turn on from the Modules screen (free during beta). Enabling one unlocks its tab in the app: Marketing, Merchant, Agenda, Knowledge base / Auto-docs, and 3D. Turn a module on and its features appear where you can reach them.
What does the Marketing module do?
Marketing generates organic content and ad creatives grounded in your brand, and can connect your ad accounts. You can connect GA4 (Analytics) to send events, and connect Google/Meta to review and manage campaigns (create paused, adjust budget, pause/resume) from inside Anna.
What does the Merchant module do?
Merchant adds a customer support chatbot that answers from your Knowledge base, and connects messaging channels (WhatsApp, Instagram, Messenger) so your customers can reach Anna where they already are. You can also drop the chat widget onto an app Anna built for you.
What does the Agenda module do?
Agenda handles scheduling and booking. Connect Google Calendar and Anna can read your calendars and upcoming events, and schedule around your working days, hours and timezone. Set it all up in the Agenda screen.
What is the Knowledge base / Auto-docs module?
Auto-docs reads a project you built and drafts documentation for you — a user Help center or developer/API docs — as editable entries. You can then publish it as a public help center in one of four layouts (sidebar, cards, single-column, API reference), or download it as a self-contained HTML page. Manage entries in Modules → Knowledge base and pick a layout in Help.
What does the 3D module do?
The 3D module (powered by Tripo) turns a prompt or image into a 3D model, and lets you attach an existing 3D file (glb, obj, stl…) to a chat. It runs on your own Tripo key (BYO), so Tripo bills you directly — no imanna credits are used for 3D generation.

Credits & billing

How does billing work?
Usage runs on credits, metered per request. See your balance and this period's usage in the Usage view, and buy top-up packs under Usage → Top Up. Packs are priced by your country.
Can I pay as I go instead of buying packs?
Yes, where enabled: add a card on file (pay-as-you-go) in Usage and set a monthly cap. You can switch back to prepaid packs at any time. Enabling metered always goes through the secure card-setup flow, so an account is never stuck without a card.

Account & security

How do I change my password?
Go to Settings → Account and use Change password (you'll need your current one). Forgot it? Use "Forgot password" on the sign-in page and we email a reset link.
How do I turn on two-factor authentication (2FA)?
In Settings → Account, enable two-factor sign-in. Choose an authenticator app (scan the QR code with Google Authenticator, Authy, 1Password…) or email codes. After that, signing in asks for a 6-digit code as a second step. You can disable it again from the same screen.
Can I sign in with Google?
Yes, when it's enabled you'll see "Sign in with Google" on the login page. It uses Google's secure sign-in and lands you in the app.

Integrations

How do I connect Google Calendar?
Enable the Agenda module, open Agenda, and press Connect — you'll approve access on Google's screen and come back connected. Anna can then list your calendars and read upcoming events. Disconnect any time from the same screen.
How do I connect GA4 (Google Analytics)?
In Marketing, use the Analytics / GA4 connect. Enter your Measurement ID (and property), and optionally a Measurement Protocol API secret so Anna can send events server-side. Reads and sends are separate connections and can both be on.
How do I connect Google Ads or Meta?
In Marketing, connect your ad platform. Once connected, Anna reads campaign metrics and can create a PAUSED campaign, change a daily budget, or pause/resume — you stay in control, and live changes are guarded so nothing goes live by accident.

Sharing & invites

Can I share a project with someone?
Yes. Open a project and use Share to invite a partner by email as View (they can see it) or Edit (they can change it). The owner manages the collaborator list and can change or remove access any time.
How do I publish a public help center for my app?
In Help → "Your help centre", pick a project, choose a layout, preview it, then Publish — you get a public link to share. Edit the entries in Modules → Knowledge base (or let Auto-docs draft them from your build).

Troubleshooting

My project won't open, or it's stuck as a draft
A project stays a draft until its first real build finishes. If it won't open: make sure you're signed in to the same account, reload, and open it from the Projects list. If a build was interrupted, just ask Anna to continue — your files and chat are saved to your account and won't be lost.
I approved the mockup but nothing got built
Approving the mockup should start the real build and fill the project with files. If it didn't: check you had enough credits (the confirm card shows the estimate), then reopen the project and press "Approve & build" again, or tell Anna "build it now". If a control did nothing with no message, reload once and retry — the build resumes from where it was.
Something in a built app shows an error
Apps Anna builds show a dismissible error banner when something fails, with the message. Copy that message into chat and ask Anna to fix it — it will patch the project. You never have to read the code yourself.
I ran out of credits mid-build
Top up under Usage → Top Up (or turn on pay-as-you-go), then ask Anna to continue. Your project and progress are saved, so you pick up where you left off.

Still stuck?

Tell us what you need and a human replies to the email on your account. Inside the app, the message arrives with your project’s context already attached.