Terms of Service — Anna · imanna.ai

Operated by INFINITESUM LTDA · Last updated: 07/09/2026 · Effective as of the date of publication

These Terms of Service ("Terms") govern access to and use of the Anna platform, applications, and tools provided by INFINITESUM LTDA. By creating an account, installing, accessing, or using the Service, you represent that you have read, understood, and fully accepted these Terms and the Privacy Policy, which supplements and is incorporated into them. If you do not agree with any provision, do not use the Service.

1. Who we are and definitions

The Service is provided by:

INFINITESUM LTDA — a Brazilian limited liability company
Company registration (CNPJ) No. 65.498.658/0001-10
Registered address: Avenida Conselheiro Aguiar, No. 4200, Loja 0007, Edifício Vitrine, Boa Viagem, Recife/PE, Brazil, ZIP 51.021-020
General contact: support@imanna.ai · Data Protection Officer (LGPD): support@imanna.ai

For the purposes of these Terms:

• "INFINITESUM", "we", "us": the company identified above.
• "Service": Anna Web, Anna Desktop, Anna Plugins, the imanna.ai website, and related tools.
• "Anna Web": the browser-based application in which your projects are created and stored on INFINITESUM's cloud infrastructure.
• "Anna Desktop": the application that runs locally on your device over a local project folder.
• "Anna Plugins": extensions integrating with third-party code editors and AI subscriptions you already use.
• "Modules": the features described in Section 2.2 (Marketing, Customer Assistant, Scheduling, Auto Docs, 3D Models, and Your Site).
• "You" or "User": the individual or entity using the Service.
• "Consumer": a User acting as end recipient under the Brazilian Consumer Protection Code (Law No. 8.078/1990 — "CDC").
• "End Customer": a person who interacts with you through the Customer Assistant Module (for example, someone writing on your website or WhatsApp).
• "AI Model Provider": a third party supplying the AI models Anna uses (e.g., Anthropic, OpenAI).
• "Shared Mode": Anna uses INFINITESUM's own arrangement with the AI Model Provider.
• "BYOK" (Bring Your Own Key): Anna uses an API key and account you control and pay for directly.
• "Your Content": the source code, data, files, and outputs Anna generates for your projects.
• "Token": the unit of AI processing consumed when running requests.
• "Credit": the Service's billing unit, displayed in your account and used in every estimate and charge. Anna combines different AI models depending on the task, and each model has its own cost — so the number of Credits consumed per Token is variable and does not follow a fixed rate. You do not need to track that conversion: consumption is always capped at the budget you approved (Section 8.3) and no Credit is consumed without your prior approval.
• "Worker": the subscription unit for making Anna available as a digital worker, charged monthly after the beta period.

2. What Anna does

2.1 Execution modes

Anna helps you plan, write, review, and modify software, and to run the activities described in Section 2.2. It operates in three modes, which differ in where your content is kept — an essential distinction, detailed in Section 4:

2.2 Modules

Beyond building software, the Service offers the following Modules, subject to activation:

• Marketing — generation of creatives, ads, and social content from a brief, with integrations to third-party advertising platforms.
• Customer Assistant — automated support to your End Customers on your website and, where configured, on third-party messaging channels. See Section 11.2.
• Scheduling — reading from and writing to your connected calendar, including creating events and sending invitations to third parties on your behalf. See Section 11.3.
• Auto Docs — generation of a knowledge base from your projects.
• 3D Models — generation of 3D models, run on your own third-party account (Tripo), consuming that provider's credits and not imanna Credits.
• Your Site — connecting an existing website to read and change pages, with platform-dependent support stated on the Module screen.

The Service also generates, on request, documents for your use — for example draft contracts, quotation templates, and invoices. See Section 6.3.

2.3 Anna is a supporting tool

Anna performs the actions you direct and shows results before or as they happen. It does not replace your judgment, testing, security review, or your legal and regulatory obligations. You are solely responsible for reviewing, testing, and validating any output before using, publishing, or deploying it.

3. Acceptance, registration, and eligibility

Acceptance occurs electronically upon registration, installation, or first use, and is fully valid under Brazilian law and the Brazilian Internet Framework Act (Law No. 12.965/2014). We record the date, time, and version of the Terms accepted.

• You must have full legal capacity and, if an individual, be at least 18 years old.
• You must provide accurate, current, and complete information and keep it up to date.
• You are responsible for keeping your credentials secure and for all activity through your account. We strongly recommend enabling two-factor authentication, available under Settings → Account.

4. Our commitment on your content

This is a core commitment, and it depends on the mode you use. We would rather state this precisely than make a promise that does not hold across all products.

4.1 Anna Desktop and Anna Plugins — we do not see your code

• We do not access it. Anna Desktop and the Plugins run locally. Your source files, project folders, and local data are processed on your device and are not uploaded to, stored on, or retained by INFINITESUM's servers.
• We cannot see it. We have not built, and do not intend to build, any mechanism for our personnel to view, copy, or retrieve the contents of your local projects. There is no dashboard, log, or admin tool on our side that exposes your local source code to us.
• We do not want it. Your code, data, and intellectual property are yours.

4.2 Anna Web — we store it, and we explain how

In Anna Web, your project files are created and stored on INFINITESUM's cloud infrastructure so you can continue from any device. In plain terms:

• project files reside on our servers, and the Service displays them and allows you to download them;
• authorized INFINITESUM personnel can technically access that storage where strictly necessary to operate the Service, provide support, or investigate an incident, under confidentiality commitments, least-privilege access control, and operation logging;
• we do not use your project content to train AI models without your specific consent;
• you may export (.zip download) and delete your projects at any time;
• storage includes a free allowance with overage pricing, stated in Section 8.

4.3 How this works with AI Model Providers

To generate responses and take actions, Anna sends the AI Model Provider the parts of your project needed for the task. In Shared Mode, we pass requests through on your behalf without logging, retaining, or inspecting their contents beyond what is strictly necessary to operate the pass-through and calculate usage for billing. In BYOK mode, the exchange happens under your own agreement with the provider, with no visibility to us.

You are responsible for reviewing the privacy and data-retention policies of any AI Model Provider Anna connects to.

5. Technical safeguards

Encryption in transit and at rest, least-privilege access control, operation logging, and backups apply to the Service, as detailed in the security annex to our Data Processing Agreement.

• This describes the implemented architecture and is not a guarantee against every possible attack, credential loss, misconfiguration, or future change. No security architecture is unbreakable.
• Where encryption uses keys you control, losing the key means we cannot recover the data — the direct trade-off of us not being able to access it either.

6. Your content and intellectual property

6.1 Ownership

You retain all rights in Your Content. We claim no ownership of anything Anna produces for you. You grant us no license beyond what is technically necessary to store it (in Anna Web) and to transmit it, at your direction, to the configured AI Model Provider to complete the requested task and operate the Service.

6.2 Your responsibilities

• Ensure you hold the rights to any code or content you provide, and comply with applicable third-party licenses.
• Review output before using it, since AI-generated output may unintentionally reproduce or resemble third-party content.
• Keep your own backups. On Desktop and Plugins, because we do not hold your content. On Anna Web, because the export function exists precisely for this and no storage is infallible.

6.3 Documents generated by the Service

The Service may generate documents for your use, including draft contracts, quotation templates, and tax documents. These are automatically generated templates and do not constitute legal, accounting, tax, or financial advice. Before using, signing, or sending them to third parties, you must review them in full and, where applicable, have them reviewed by a qualified professional. Responsibility for the content and effects of any document you choose to use is yours.

7. INFINITESUM's intellectual property

The Service, software, code, interfaces, text, visual elements, and the marks "imanna", "imanna.ai", and "Anna" are the exclusive property of INFINITESUM or its licensors. These Terms grant only a limited, personal, revocable, non-transferable, non-exclusive license to use the Service.

8. Fees, payment, and taxes

8.1 Credits

The Service is billed in Credits. Your balance, period usage, and spend by project are available on the Usage screen.

The price table in force is the one published at imanna.ai, in Brazilian reais and US dollars, and it is also displayed on the in-app top-up screen. That table is dynamic: the values published there are those in force at any given time and prevail over any value reproduced in this or any other document. Please consult it before contracting.

The price applicable to a purchase is the one displayed when you confirm it. Price changes do not apply retroactively to Credits already purchased or to work already approved.

8.2 Beta period

During beta there is no subscription or "worker" fee. You pay only for consumption, in Credits.

There is no additional fee, surcharge, or percentage charged separately. The published Credit price is the final price: what you pay is the number of Credits consumed multiplied by the rate in force in the price table. There is no separate charge on top of that amount.

8.3 Estimates

Before running work that consumes Credits, the Service shows an estimate and requires your express approval.

During the beta period, cost is variable but respects the budget presented before your approval: consumption for approved work will not exceed the ceiling of the range you approved. Within that ceiling, you pay only what is actually consumed — the real cost may fall below the range.

If, during execution, the work would require consumption above the approved ceiling, execution stops and a new approval is requested from you before any additional consumption. You are never charged above a ceiling you did not approve.

Each project's consumption is recorded on the Usage screen.

8.4 Cloud storage (Anna Web)

Cloud projects include 125 MB of free storage. Overage is charged at US$ 0.60 per additional GB per month, as stated on the project creation screen. Like the Credit price table, these values are published within the Service and may be updated as provided in Section 8.5.

You may export your project files (.zip download) at any time to reduce storage used.

8.5 After beta, taxes, and non-payment

After beta, pricing will combine a monthly subscription fee and consumption costs. We will give reasonable advance notice of any price change before it takes effect for existing users. Unless stated otherwise, fees exclude applicable taxes. On non-payment, we may suspend access after notice and a reasonable cure period and, if it persists, terminate the account.

9. Right of withdrawal (Consumers)

Under Article 49 of the CDC, an individual User contracting as a Consumer away from business premises may withdraw within 7 (seven) days of contracting or first access, whichever is later, by writing to support@imanna.ai. Subscription amounts paid will be refunded. Credits already consumed following your express approval may be non-refundable to the extent the service has been rendered — which is clearly stated at the moment of approval.

10. Acceptable use

You agree not to use the Service to build or distribute harmful code; violate any law or third-party right; reverse-engineer the models or infrastructure; or circumvent usage limits, billing mechanisms, or access controls.

Enforcement. On reasonable suspicion of a violation we may apply a Credit freeze or an investigation hold. In such cases we will: (i) notify you and, where it would not compromise the investigation, give a general reason; (ii) complete the review within 48–72 hours or tell you why more time is needed; (iii) restore full access if the review does not substantiate a violation, not charging for Credits you could not use due to our error; and (iv) give you an opportunity to respond or appeal before any permanent termination, except where law or an active security threat requires immediate action. We will not impose these measures arbitrarily.

11. Data protection (LGPD)

11.1 Roles

Processing complies with Law No. 13.709/2018 and is described in the Privacy Policy, incorporated into these Terms. In summary, INFINITESUM acts as controller of account, billing, usage, and access-log data necessary to provide the Service.

11.2 Customer Assistant — INFINITESUM acts as processor

By activating the Customer Assistant Module, you use the Service to process personal data of your End Customers. In that case you are the controller and INFINITESUM is the processor, and the Data Processing Agreement (DPA) applies, acceptance of which is required when activating the Module. You are responsible for having a legal basis, for informing your End Customers that support is provided by artificial intelligence, and for handling data-subject requests, with our reasonable technical assistance.

11.3 Scheduling and integrations — third-party data

By connecting a calendar you authorize Anna to read your appointments and create events, including sending invitations, on your behalf, to third parties you designate. You represent that you have a legal basis to provide those third parties' contact details. The access scopes requested from each provider are listed in the Privacy Policy.

11.4 Data-subject rights

Rights under Article 18 of the LGPD are exercised via support@imanna.ai. In case of conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy prevails.

12. No warranty

The Service is provided "as is" and "as available." AI-generated code, text, documents, and suggestions may contain errors, vulnerabilities, or incorrect logic. You are solely responsible for reviewing, testing, and validating output before relying on it or deploying to production. To the maximum extent permitted by law we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, save for statutory warranties that cannot be waived, in particular those under the CDC in consumer relationships.

13. Limitation of liability

To the maximum extent permitted by law, INFINITESUM will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of data, revenue, or profits. Total aggregate liability is limited to the amount you paid in the 3 (three) months preceding the event.

This limitation does not waive non-waivable Consumer rights under the CDC. In consumer relationships, liability follows consumer-protection law where more favorable to the Consumer.

14. Indemnification

You agree to defend and indemnify INFINITESUM from third-party claims arising from: (i) use of the Service in breach of these Terms or the law; (ii) your violation of third-party rights; and (iii) content or instructions you provide to Anna. This does not apply where applicable law, in particular the CDC in consumer relationships, prohibits it.

15. Third-party providers

Anna depends on third-party providers, including AI Model Providers, cloud, payment and — where you activate the corresponding Modules — calendar, advertising, messaging, and 3D generation providers. We are not responsible for their availability, performance, accuracy, or policies. Use of a provider in BYOK mode is governed by your agreement with that provider.

16. Modification and discontinuation

The Service evolves continuously, including during beta. We may modify, add, suspend, or discontinue features. For a material discontinuation of a significant feature used by paying users, we will make reasonable efforts to give advance notice and enable export of your data and projects. Features labeled "beta" or "experimental" may change or be removed without notice.

17. Suspension and termination

You may stop using the Service and delete your account at any time, under Settings → Account.

Upon termination:

• Anna Desktop and Plugins: we do not hold your project content, so there is nothing for us to return or delete, beyond the transient processing in Section 4.3.
• Anna Web: projects stored in the cloud will be deleted per the Retention Policy, save for a legal retention obligation. Export anything you want to keep before terminating — deletion is permanent.
• Account and billing data follow the Privacy Policy and applicable law.

INFINITESUM may suspend or terminate access for material breach, unlawful use, or where required by law, subject to Section 10.

18. Retention of access logs

Under the Brazilian Internet Framework Act (Art. 15), we keep application-access logs for a minimum of 6 (six) months, in a controlled environment, and may provide them to authorities upon lawful request or court order.

19. Force majeure

We are not liable for failure or delay due to events beyond our reasonable control, including third-party provider unavailability. This does not waive non-waivable Consumer rights.

20. Changes to these Terms

We will post the updated version with a new date and, for material changes, make reasonable efforts to notify active users in advance. We keep a version history available. Continued use after the changes take effect constitutes acceptance.

21. Governing law and venue

Governed by the laws of Brazil. The courts of the District (Comarca) of Recife/PE are elected. In consumer relationships, the Consumer is guaranteed the right to bring an action in the courts of their own domicile, as provided by the CDC.

22. General provisions

Invalidity of a provision does not affect the others; failure to enforce is not a waiver; you may not assign these Terms without our consent; communications are valid when sent to your account e-mail or posted within the Service. These Terms, together with the Privacy Policy, constitute the entire agreement on this subject.

23. Contact

Questions, requests, or complaints: support@imanna.ai. Personal data and LGPD matters: support@imanna.ai.

INFINITESUM LTDA · CNPJ 65.498.658/0001-10
Avenida Conselheiro Aguiar, No. 4200, Loja 0007, Edifício Vitrine, Boa Viagem, Recife/PE, Brazil, ZIP 51.021-020
support@imanna.ai · support@imanna.ai · imanna.ai