The WhatsApp assistant for your medical practice.
It answers insurance, fees, address and exam preparation at any hour, collects the booking request and hands it to your front desk. On symptoms it gives no opinion: it refers.
We set it up with you. The first month is included. No lock-in.
The problem
A patient left waiting books someone else.
Front desk on the phone
While the desk handles walk-ins and calls, WhatsApp piles up dozens of messages.
The same questions
Do you take my plan? How much is a private visit? Where are you? Do I need to fast for the test?
After hours
Many people look for a doctor at night and on weekends. Whoever answers first usually gets the booking.
How it works
You apply, we set it up with you, the assistant goes live.
Apply
Answer 2 minutes of questions about your practice. If it's a fit, we reach out on WhatsApp for a 20-minute call.
Done-with-you setup
Together we load doctors and specialties, insurance plans, fees, hours, test preparation and the rules for calling the front desk. Within 7 business days of receiving the information.
Live, and watched
The assistant answers on your WhatsApp and passes booking requests to the front desk. Every morning, a summary of what patients asked.
What it does
It takes the admin load off your front desk.
- Gives doctors, specialties, accepted plans and private visit fees
- Explains address, hours, documents and the test preparation you load
- Collects name, plan and preferred time and hands the booking request to the desk
- Answers 24/7, nights and weekends included
- Sends a daily summary of what was asked
What it never does
Healthcare has rules. It follows them.
- No clinical advice: it does not interpret symptoms or results, nor suggest medication
- On any sign of urgency, it directs the patient to urgent care or emergency services
- It does not ask for symptoms or history: it collects only what booking needs
- It does not confirm appointments alone: your front desk does
Pricing
One setup fee and one monthly plan. No lock-in.
Includes the assistant's first month.
- Discovery call with your practice
- Doctors, plans, fees, hours and preparations
- Front-desk hand-over and urgency rules
- Connection to your practice's official WhatsApp
- Up to 2 rounds of adjustments in month one
Up to 500 handled conversations per month.
- Extra conversation: US$ 0.19 each
- Daily summary and hand-over to the desk
- Updates to plans, fees and hours
- Cancel any time, effective at the end of the paid month
Messaging fees on the official WhatsApp API are charged by Meta itself, by usage, to your practice's WhatsApp Business account, and are not part of the monthly plan. Each patient the assistant replies to on a given day counts as one conversation.
Roadmap
We start with patient messaging. The rest comes next, with no promised dates.
WhatsApp assistant
Questions, booking requests to the desk and daily summary.
Integrated scheduling
Open slots in the chat, confirmations and appointment reminders.
Instagram and Messenger
Same rules, one inbox.
Marketing
Practice content, approved before publishing.
Practices in the first batch get each new feature first.
Apply
Put the assistant on my practice's WhatsApp
Takes 2 minutes. We reply within 1 business day. Do not enter patient data here.
Got it. Thank you!
Your application reached us. We reply within 1 business day, on the WhatsApp number you gave us.
FAQ
Frequently asked questions
Does it answer about symptoms or test results?
No. It says it cannot assess anything by message, offers to pass on a booking request and, at any sign of urgency, directs the patient to urgent care or emergency services.
What about data protection?
Health data is sensitive data. Your practice is the controller and InfiniteSum the processor, under a contract and data processing agreement. The assistant collects only what booking needs and never asks for symptoms or history.
Does it book straight into the calendar?
Not yet. It organises the request (name, plan, doctor and time) and hands it to the desk to confirm. Integrated scheduling is next on the roadmap.
Why is there a setup fee?
Because people do it with you: doctors, plans, fees, preparations and urgency rules. That is what makes the assistant answer correctly from day one. The first month of use is included.
How long until it goes live?
Up to 7 business days after we receive your practice's details and WhatsApp access.
Do I need a new number?
Not necessarily. The assistant runs on the official WhatsApp (Meta's API). During setup we check with you whether to keep your current number or use a new one.
What counts as a conversation?
Each patient handled on a given day is one conversation, however many messages are exchanged. The plan includes 500 a month; after that, US$ 0.19 per conversation.
What about Meta's fees?
The official WhatsApp charges per message under Meta's price list, directly to your practice's WhatsApp Business account. Replying to a patient who wrote first, within 24 hours, is not charged by Meta. During setup we give you an estimate for your volume.
Is there a lock-in? How do I cancel?
No lock-in. Cancel any time by WhatsApp or e-mail; it takes effect at the end of the month already paid. The setup is a delivered service and is not refunded once completed.
Who is behind this?
imanna.ai is built by InfiniteSum LTDA, a company based in Recife, Brazil.